Shipping policy
SHIPPING METHODS
Deliveries are handled by DHL or UPS. All shipments that are sent by HORROR VACUI are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch three business days after the receipt of payment, at the latest.
SHIPPING COSTS
No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices. Shipping costs for orders within Germany with standard delivery are free.
Please refer to the chart below for shipping shipping costs for your destination:
Germany - free standard delivery
EU - 15 EUR for express delivery (1-4 working days) for orders up to 400 EUR; Free standard delivery for oder value from 400 EUR
U.S. - 28 USD for standard delivery (5 working days) for orders up to 400 USD; Free standard delivery for oder value from 400 USD; 50 USD for express delivery (3 working days)
United Kingdom - 30 GBP for express delivery (1-4 working days) for orders up to 400 EUR; Free standard delivery for oder value from 400 GBP
All other countries please see shipping costs shown at checkout.
RETURNS
How to return an item or an entire order
We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within 20 days of receipt.
For returns, please follow the instructions for returning with the same carrier that shipped your order. For exchanges, please see the information below.
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Step 1 |
Using the enclosed returns and exchanges form, please indicate which item(s) you would like to return and the reason, or your desired exchange size. |
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Step 2 |
Please insert the form with the item(s) you wish to return in the original packaging. |
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Step 3 |
Please close the parcel securely and attach the returns label to the outside. |
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Step 4 |
For DHL returns, please leave your labeled parcel at your nearest drop-off store: locator.dhl.com To drop off your parcel, find the nearest store at: https://www.ups.com/dropoff/?loc=en |
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Step 5 |
Once we have received the returned item(s), we will confirm your refund as soon as it has been processed, the shipping costs excluded (currency, account and payment method as used for original purchase). |
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How to exchange |
If you wish to exchange your item(s), please contact our Customer Care team to reserve the new desired size and follow the steps mentioned above. Once we have received and processed your return, we will ship the exchanged item(s). Link to send a message to our customer care: https://horror-vacui.com/en-im/pages/contact |
RETURN POLICY
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
• Merchandise must be returned in one package.
• Return shipments must be made using the same service as for the original delivery (DHL or UPS)
• Customised items cannot be returned.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
REPEAL POLICY
If you would like to repeal your contract of purchase, you may choose one of the following two options:
Repeal policy of purchase by way of return
Your repeal of purchase will automatically take effect if you return the items within 14 days as indicated above.
Repeal policy of purchase in written form or over the phone
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, or letter, or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.
For more information on returns, please see our terms & conditions.
If you require further assistance, please contact us.
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+49 5295 998484
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