Our terms and conditions apply.
§ 3 CANCELLATION POLICY ADVISORY
The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law.
You may repeal your contract of purchase within 14 days without having to state reasons.
The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.
To administer your right to cancel your order, you have to inform us, A. Heinrichs GmbH, Fürstenstr. 6, 80333 München, Germany, firstname.lastname@example.org, phone +49 5295 998484, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail or an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.
It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.
If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, excluding shipping costs, immediately and within 14 days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at your expense.
You are required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.
REASONS TO TERMINATE THE CANCELLATION POLICY
The cancellation policy is only in place if the product bought hasn’t been customised or altered. Personalisation of garments renders the cancellation policy inactive.
End of advisory
We will send you a hard copy of the cancellation template as soon as the contract has been concluded.